Terms and Conditions
These Terms and Conditions govern purchases, orders, payments, product information, shipping, returns, refunds and other transactions made through the Dalvoriq™ online store.
Store Operator & Acceptance
Dalvoriq™ is owned and operated by Shanghai Guochuanghui Technology Co., Ltd.
References in these Terms to “Dalvoriq™,” “we,” “us,” or “our” refer to the store operator. References to “you” or “your” refer to a customer, visitor or other user of the store.
By placing an order through dalvoriq.com, you agree to these Terms and Conditions and the applicable store policies presented in connection with your purchase.
Eligibility to Purchase
To make a purchase independently, you must be legally capable of entering into the relevant transaction under the laws applicable to you.
If you are not legally able to enter into a binding transaction independently, purchases should be made with the involvement of an authorized parent, guardian or other legally responsible person where required.
Accounts & Account Information
Where account functionality is available, customers are responsible for maintaining the confidentiality of their credentials and for information submitted through their account.
Please contact Dalvoriq™ promptly if you believe your account has been accessed without authorization.
Product Descriptions & Specifications
Dalvoriq™ makes reasonable efforts to present product descriptions, dimensions, materials, weight information, photographs and available specifications accurately.
Product color, texture, ceramic finish, textile appearance and visual details may vary slightly because of photography, lighting, screen settings, material characteristics and normal manufacturing variation.
Customers should review the applicable product information before placing an order.
Pricing & Product Availability
Product prices and availability may change from time to time.
The applicable price, available discounts, shipping charges, taxes where applicable and final order total are shown during the shopping or checkout process before payment is submitted.
If a clear technical or pricing error materially affects an order, Dalvoriq™ may contact the customer before fulfillment to address the issue.
Orders & Acceptance
Submission of an order does not necessarily mean that the order has been finally accepted for fulfillment.
We may decline, cancel or limit an order where reasonably necessary because of:
- Product or inventory availability.
- Payment authorization issues.
- Suspected fraud or unauthorized activity.
- Materially inaccurate order information.
- Legal or regulatory restrictions.
- Clear technical or pricing errors.
- Other legitimate operational reasons.
Payment Authorization
Orders are subject to successful payment authorization.
Available payment methods are displayed during checkout.
Banks and payment providers may apply their own authorization, authentication, fraud-prevention, security and privacy procedures.
Discounts & Promotional Offers
Promotional codes, discounts and special offers may be subject to offer-specific eligibility conditions, product restrictions, usage limitations, availability or stated promotional periods.
Promotions may not be combined unless otherwise stated.
Shipping & Delivery
Order processing and delivery timing may vary depending on product availability, fulfillment arrangements, destination, carrier operations and other circumstances.
Available shipping methods, applicable charges and available delivery information are shown during checkout where supported.
Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise and may be affected by carriers, weather, transportation disruptions, holidays or other circumstances outside our reasonable control.
Return & Refund Requests
Customers should contact Dalvoriq™ customer support before sending merchandise back.
Return eligibility, instructions, return destination and any applicable refund are reviewed according to the circumstances of the request and applicable law.
Where a refund is approved, it is processed according to the applicable order and payment conditions.
Do not automatically send merchandise to the registered business address. Contact customer support first for the applicable return instructions.
Responsible Use of Dalvoriq™ Products
Dalvoriq™ products should be used according to their intended purpose and the product-specific information provided for the applicable item.
Customers should consider the individual pet's size, weight, habits, behavior and intended use when selecting a product.
Premium Pet Beds
Select an appropriate size for the pet and periodically inspect the bed for unusual damage, excessive wear, loose materials or other conditions that could make continued use inappropriate.
Elevated Ceramic Pet Bowls
Use bowls on a stable surface and periodically inspect ceramic components for cracks, chips, instability or other visible damage before continued use.
Dalvoriq™ Brand & Store Content
Dalvoriq™ branding, written content, website design, graphics, photographs, product presentation and other original materials may be protected by copyright, trademark or other intellectual-property rights.
No right to reproduce, distribute or commercially use protected Dalvoriq™ materials is granted except where expressly authorized or otherwise permitted by applicable law.
Third-Party Providers
The Dalvoriq™ store may rely on independent providers for commerce infrastructure, payment processing, fulfillment, shipping, analytics, advertising, website technology and other operational services.
Independent third-party services may be governed by their own terms, policies and legal obligations.
Store Availability
To the fullest extent permitted by applicable law, the website, store and related online services are provided on an available basis.
We do not guarantee that every website function will operate without interruption, delay or technical error at all times.
Nothing in these Terms is intended to exclude rights or remedies that cannot lawfully be excluded, including mandatory consumer-protection rights.
Limitation of Liability
To the fullest extent permitted by applicable law, Dalvoriq™ and the store operator will not be liable for indirect, incidental, special or consequential losses arising from store use or product purchase where such liability may lawfully be limited.
Nothing in these Terms limits any liability or consumer right that cannot lawfully be limited or excluded.
Accurate Order Information
Customers are responsible for providing accurate order, billing, shipping and contact information.
Incorrect or incomplete information may affect payment authorization, order processing, shipment or delivery.
If you identify an error after ordering, contact customer support as soon as possible.
Cancellations & Order Changes
If you need to request a cancellation or change to an order, contact Dalvoriq™ customer support as soon as possible.
We will review the request based on the current order status. Once fulfillment or shipment has progressed, certain changes may no longer be possible.
Relationship With Other Store Policies
These Terms and Conditions should be read together with other applicable Dalvoriq™ policies and disclosures relevant to your purchase or use of the store.
Where a more specific policy applies to a particular subject, that policy may provide additional information for that subject, subject to applicable law.
Changes to These Terms
Dalvoriq™ may update these Terms and Conditions to reflect changes in business operations, website functionality, services, legal requirements or store policies.
The updated version will be posted on the relevant store page and will apply subject to applicable law.
Last updated: September 29, 2026.
Questions About These Terms
Questions about these Terms and Conditions may be sent to Dalvoriq™ customer support.
Email: service@dalvoriq.com
Phone: +86 190-7030-0136
Customer-support response time: within 24 hours.
Questions before or after your order?
Contact Dalvoriq™ customer support with your order number or a clear description of your question whenever possible.
Company Details
Official brand, company and customer-support information for Dalvoriq™.
Clear terms for a considered shopping experience.
These Terms and Conditions work together with Dalvoriq™ store policies to explain purchases, payments, fulfillment, product use and customer responsibilities.