We're here to help.
Questions about a Dalvoriq™ product, an existing order, payment, shipping, tracking, a return, privacy request, or another store-related matter? Our customer-support team is available to help you with clear and practical assistance.
Best for detailed questions, attachments and order support.
Phone +86 190-7030-0136Customer-support phone for store-related assistance.
Official Website dalvoriq.comVisit the official Dalvoriq™ online store.
How to reach us
Email is the recommended contact method for requests that require order information, photographs, screenshots, attachments, return documentation or detailed written assistance. You may also contact our customer-support team by phone.
Recommended for order questions, product questions, returns, refunds, item issues, photographs, attachments and privacy-related requests.
Contact our customer-support team for store-related assistance. For requests requiring documents or images, email is recommended.
Help with an existing order
When contacting us about an existing Dalvoriq™ order, please include your order number and the email address used during checkout whenever possible. This helps our team locate the relevant order information more efficiently.
Questions about an order confirmation or current order status.
Questions relating to shipment updates or tracking information.
Address corrections or other order changes before fulfillment.
Contact us promptly if you need to request an order cancellation.
Assistance with damaged, defective, incorrect or incomplete items.
Help with eligible return requests and refund-related questions.
Assistance with payment, billing or checkout-related questions.
Questions about product dimensions, materials, care or use.
Questions about Dalvoriq™ products
Dalvoriq™ focuses on premium pet living essentials. If you need help understanding product details before or after placing an order, our customer-support team can assist with available product information.
Premium Pet Beds
Contact us with questions about available dimensions, product materials, construction details, care guidance or other product-specific information shown in our store.
Elevated Ceramic Pet Bowls
Contact us with questions about dimensions, ceramic construction, elevated configurations, care information or other listed product details.
Contact us as soon as possible
If you need to correct a shipping address, update order information or request cancellation, please contact our customer-support team as soon as possible.
We will review the request based on the current status of the order. Once an order has progressed through fulfillment or has been transferred for shipment, certain changes may no longer be possible.
Tell us if something is wrong
Please contact Dalvoriq™ customer support if an item arrives damaged, appears defective, differs from the item ordered or if part of your order appears to be missing.
When appropriate, include your order number together with clear photographs of the item, packaging, shipping label and the relevant issue. This information can help our support team review your request more efficiently.
Contact us before returning merchandise
Please contact our customer-support team before sending any merchandise back. Return requests should be reviewed first so that the applicable instructions and return destination can be provided.
Do not send products directly to the registered business address shown on this page unless Dalvoriq™ customer support specifically instructs you to use that address for an approved return.
The registered business address identifies the legal company operator of Dalvoriq™. It should not automatically be treated as a warehouse, fulfillment center or authorized return destination.
Questions about a refund
If you have a question about a return or an approved refund, please contact our customer-support team and include the relevant order number whenever possible.
Refund handling and any applicable timing will follow the conditions communicated for the relevant order and the applicable Dalvoriq™ store policy.
Personal-information questions
Privacy-related questions and applicable personal-data requests may be sent to service@dalvoriq.com .
Depending on the nature of the request and applicable requirements, additional information may be requested to help verify the request before it is completed.
Clear assistance, with a response within 24 hours.
Dalvoriq™ customer support is available for questions about our pet beds, elevated ceramic pet bowls, existing orders and other store-related matters.
Company Details
Official brand, company and customer-support information for Dalvoriq™.
Need help with Dalvoriq™?
Contact our customer-support team for help with products, orders and other store-related questions. We aim to respond within 24 hours.