Return & Refund Policy
This policy explains how Dalvoriq™ handles return requests, product-condition review, damaged or incorrect items, return authorization, return-shipping responsibility, refunds, cancellations, exchanges and customer support.
Requesting a Return
If you would like to request a return, please contact Dalvoriq™ customer support before sending merchandise back.
Include your order number, the item involved, the reason for the request and any relevant photographs or supporting information where appropriate.
Return eligibility is reviewed according to the circumstances of the order, product condition and applicable law.
Tell us which order and item your request relates to.
Our team reviews the request and available order information.
If applicable, follow the return instructions provided by customer support.
Return Eligibility
Unless the request relates to a damaged, defective, incorrect or otherwise non-conforming item, merchandise submitted for return should generally remain in reasonable return condition.
Pet Beds & Ceramic Pet Bowls
Dalvoriq™ primarily sells Premium Pet Beds and Elevated Ceramic Pet Bowls.
Because these products may be used in direct contact with pets, return eligibility may take into account cleanliness, hygiene, product condition, signs of use and applicable safety considerations.
This does not limit any consumer right that cannot lawfully be excluded or restricted.
Normal Appearance Variation
Product color, texture, ceramic surface appearance, textile appearance and other visual details may vary slightly because of photography, lighting, display settings, material characteristics and normal manufacturing variation.
Minor normal variation does not automatically indicate that a product is defective.
Return Address & Instructions
Returns should be reviewed before merchandise is shipped back.
Where a return is approved or otherwise accepted, Dalvoriq™ customer support will provide the applicable instructions and return destination.
The registered business address shown later on this page identifies the legal company operating Dalvoriq™. It is not automatically a warehouse, fulfillment center or authorized return destination.
Items That May Not Qualify for Return
Where permitted by applicable law, a return request may be declined or restricted if the merchandise:
- Has been materially damaged through misuse, abuse or improper handling after delivery.
- Is missing substantial included parts because of customer handling.
- Has been modified, altered or materially changed after delivery.
- Presents a hygiene or safety concern that cannot reasonably be resolved through return handling, where such a restriction is permitted.
- Is otherwise not eligible under applicable law or the circumstances of the specific request.
Damaged, Defective, Incorrect or Incomplete Orders
Contact Dalvoriq™ promptly if an item arrives damaged, appears defective, differs from the product ordered, or part of the shipment appears to be missing.
Please include your order number and, where appropriate, clear photographs showing:
- The shipping package.
- The shipping label.
- The item received.
- The specific damage, defect or other issue.
After review, the available resolution may depend on the circumstances, available inventory, order information and applicable law.
Return Shipping Responsibility
Responsibility for return-shipping costs may depend on the reason for return, the circumstances of the request and applicable law.
Where a request relates to a verified damaged, defective, incorrect or otherwise non-conforming item, Dalvoriq™ will review the appropriate return or resolution process for that order.
Sending an Approved Return
Follow the return instructions provided by Dalvoriq™ customer support.
Where shipment tracking is available, we recommend retaining the return-shipping receipt and tracking information until the request has been completed.
Merchandise sent to an unauthorized destination or without sufficient identifying information may experience delays in processing.
Inspection & Refund Handling
Where merchandise is required to be returned, the returned item may be reviewed after receipt to confirm the product condition and details of the approved request.
If a refund is approved, Dalvoriq™ will process the applicable refund according to the circumstances of the request and the relevant payment conditions.
Refunds are generally returned through an appropriate payment method based on the original transaction, where technically available.
Banks and payment providers may require additional time before a refunded amount becomes visible in the customer's account.
Order Cancellation Requests
If you need to request cancellation, contact Dalvoriq™ customer support as soon as possible.
We will review the request based on the current order status. Once an order has progressed through fulfillment, been packed or transferred to a carrier, cancellation may no longer be possible.
Exchanges & Replacement Options
Exchange or replacement availability depends on product availability, inventory and the circumstances of the request.
Dalvoriq™ customer support will explain the available options after reviewing the relevant order information.
Mandatory Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict or limit a consumer right or remedy that cannot lawfully be excluded, restricted or limited.
Need Help With a Return?
Contact Dalvoriq™ customer support and include your order number whenever possible.
Email: service@dalvoriq.com
Phone: +86 190-7030-0136
Customer-support response time: within 24 hours.
Start with Dalvoriq™ customer support.
Contact us before returning merchandise. This allows our team to review the request and provide the correct instructions and applicable return destination.
Company Details
Official brand, company and customer-support information for Dalvoriq™.
A clearer return process when you need it.
Contact Dalvoriq™ customer support before returning merchandise so we can review your request and provide the appropriate instructions. We aim to respond within 24 hours.